From Trainer to Coach – ‘External’ or ‘Internal’?

07/02/2017 Facebook Twitter LinkedIn Google+ Coaching,Professional Development,Trainers

How do you Handle Challenging Behaviour?

From Trainer to Coach…. As a subject expert trainer , you might decide that becoming a Coach is a logical next step in your career. If so, you will need to decide whether you want to be an ‘external’ or ‘internal’ coach.

External – the Coach is not employed within the coachees’ organisation or management structure; they might not have subject expertise or any vested interest in the outcome of the coaching other than the coachee’s satisfaction, nor any preconceived ideas about the individual or their performance.

Internal – the Coach is an employee of the coachee’s organisation, perhaps the coachee’s line manager or a member of a different team; they probably know a lot about the subject and have a strong interest in decisions and actions taken by the coachee. They might know the coachee well and have preconceived ideas about them, their performance, and how successful the coaching is likely to be.

Whether you decide to coach externally or internally depends on what is the best fit for you – your situation, possible clients, time, willingness to coach outside your area of expertise etc.

If you do not want to work independently, you might kickstart your coaching career by coaching others within your organisation. If so, there are 5 things you should keep in mind.

1.             Set aside what you ‘know’ about the person – focus on the coaching process and learn about the person through the coaching relationship; you might see them in a new light!

2.             Put aside your own subject knowledge and preferred methods – ask questions to create space for the person to explore the issue themselves and in their own way;

3.             Hold back on solutions – ask more questions! Support the person to explore possible solutions and the likely outcomes; you might learn something!

4.             Be self-aware – recognise your own emotions and assumptions throughout the coaching process and manage them. Be sure you are seeing things from the individual’s perspective, not your own.

5.             Remember whose side you are on – as a Coach your role is to support the person you are coaching. If you are working within a different team from the coachee, you will need to put aside your own agenda during the coaching process.

Being an internal Coach, is not an easy option…..

It requires high levels of emotional intelligence – visit

From Trainer to Coach

Chandler Development Consultancy LtdGuest blogger – Kate Chandler is an experienced Organisational Development Consultant.

Kate is supporting people from Trainer to Coach  View more